Krystal Vallarta, Puerto Vallarta - Reviews, Rooms Options & Prices 2025

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About the Resort

Avenida De Los Garzas, Puerto Vallarta, Mexico, 48300

Krystal Vallarta is a family-friendly resort situated in a stunning natural setting between the lush mountains and the pristine beaches of Puerto Vallarta, Mexico. The resort boasts a unique architectural design, combining spacious accommodations with beautiful views of either Banderas Bay or the surrounding gardens. Located less than a mile from the vibrant downtown area, Krystal Vallarta offers guests a rich blend of relaxation and adventure, making it a perfect vacation destination.

Location

Krystal Vallarta is conveniently located just a short distance from the vibrant downtown area of Puerto Vallarta, enhancing accessibility to shopping centers and local attractions. Guests can easily explore the nearby landscapes and beautiful beaches such as Mismaloya and Playa Dorada. The resort is also within proximity of Lic. Gustavo Diaz Ordaz Airport for hassle-free travel.

Rooms

The resort features 388 rooms, designed to accommodate both families and couples. Each room includes amenities like air conditioning, free wi-fi, and breathtaking views of either the ocean or gardens. Welcoming and functional, the accommodations range from standard garden view to ocean view options, ensuring maximum comfort for all guests.

Eat & Drink

Krystal Vallarta offers a diverse selection of onsite dining options across four restaurants. Guests can savor Italian, Asian, and authentic Mexican cuisines, highlighted by seafood specialties and stunning views of Banderas Bay. Each restaurant provides a unique dining atmosphere, catering to families and couples looking for memorable meals.

Leisure & Business

The resort features three outdoor pools, a full-service spa, and a children's playground, ensuring ample leisure options for every guest. Wellness enthusiasts will appreciate the various spa treatments available, while those seeking adventure can engage in beach activities and water sports. Additionally, nightly entertainment provides a lively atmosphere for guests to enjoy.

“The hotel is perfectly situated near the beach, making it so easy to enjoy sunny days and vibrant local culture.”view full review

View resort on map

“Beautiful resort with exceptional staff and dining options” view full review

Top location:Highly rated by recent guests(8.9)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site at MXN 50 per day.

Wireless internet is available in the entire hotel for free.

Other information

A full breakfast is served at the price of MXN 390 per person per day.

There are no cribs provided in a room.

Pets are not allowed.

Year renovated:2006

Number of floors:8

Number of rooms:388

Former name

NH Krystal Puerto Vallarta

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.

Double Room

Max:

2 persons

40 m²

Bed options:

2 Double beds

Garden view

Shower

Balcony

room details

Check Prices

King Room

Max:

2 persons

40 m²

Bed options:

1 King Size Bed

Sea view

Shower

Balcony

room details

Check Prices

Standard Room

Max:

3 persons

40 m²

Bed options:

1 King Size Bed

Sea view

Shower

Balcony

room details

Check Prices

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Center

Puerto Vallarta 1.2 mi

Airports

Lic. Gustavo Diaz Ordaz (PVR) 4.0 mi

Tepic (TPQ) 106.9 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

Stunning Views!

“The deluxe ocean view room was truly a highlight of my stay. Waking up to breathtaking ocean vistas from the balcony was a memorable experience.” view full review

Delicious Food!

“The on-site dining options were impressive. Every meal we had was packed with flavor and prepared with fresh ingredients.” view full review

Refreshing Pool!

“The pool was a great escape! It was perfectly maintained and had a pleasant temperature that made every swim enjoyable.” view full review

Spotless & Stylish!

“The bathroom was immaculate, featuring modern fixtures and a shower with excellent water pressure, adding a touch of luxury to my stay.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
ATM/Cash machine
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Yoga class

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services

Dining

Restaurant
Snack bar
Bar/ Lounge area
Dinner

Business

Meeting/ Banquet facilities

Children

Children's menu
Children's pool
Water slides
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area

Room features

Air conditioning
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Avenida De Los Garzas, Puerto Vallarta, Mexico, 48300

Map view

Avenida De Los Garzas, Puerto Vallarta, Mexico, 48300

City landmarks

Calle Paseo Diaz Ordaz S/N Centro

Malecon Boardwalk

2.5 mi

Gallery

Galerias Vallarta

3700 ft

Shopping Area

La Isla Shopping Village

3500 ft

Beach

Marina Vallarta

1.4 mi

Night club

Santa Discoteque

2300 ft

Shopping Area

Liverpool

3900 ft

Mall

Plaza Caracol

4000 ft

Grand Venetian

2000 ft

Francisco Medica Asencio 2485 Plaza Peninsula Local 11 K

Skydive Puerto Vallarta

2100 ft

Store

Walmart

3400 ft

Beach

Playa de Oro

2100 ft

Paseo Díaz Ordaz Local 4

Marigalante

2300 ft

Shopping Area

Galerias Vallarta Shopping Mall

3800 ft

Avenida Francisco Medina Ascencio 2870

Casino Life Vallarta

2500 ft

Mall

Starbucks

3800 ft

Church

Christ Church by the Sea

1.1 mi

Playa El Salado

3400 ft

Night club

Strana

4700 ft

Doctor Mike Lemus 141

Pirate Ship Vallarta

4100 ft

Puerto VallartaMexico

El Faro Lighthouse

1.3 mi

Avenida Paseo de La Marina sur 3 Condominios Marina Golf

Abdallahy 4D

1.4 mi

Calle Corona 191

Majolica Antica

1.4 mi

Quimixto

1.5 mi

Lake

Cocodrilario El Salado

1.0 mi

134 Av Fluvial Vallarta

Costco Wholesale

1.2 mi

Calle Manuel Emedieguez 367 A

Mundo Nogalito

1.1 mi

Nearby

Beach

Soriana Super Playa de Oro

600 ft

Mall

Peninsula Plaza Vallarta

1700 ft

Mall

Soriana

600 ft

Night club

Barrabar

1700 ft

Restaurants

Outback Steakhouse

3000 ft

Boulevard Francisco Medina Ascencio 4690 Zona Hotelera

Jalisco Sports Bar

3100 ft

Francisco Medina Ascencio Km. 3 Villa del Mar Resort

McCarthy's Irish Pub

1600 ft

Boulevard Francisco Medina Ascencio #2485. Plaza Peninsula

Sabores de Mexico

1000 ft

Otro Francisco Medina Ascencio 2699

Porfirio's

1700 ft

Boulevard Francisco Medina Ascencio

Abbraccio Cucina Italiana

4200 ft

Blv. Francisco Medina Ascencio 2590 Zona Hotelera Norte

Sushipop

1900 ft

Boulevard Francisco Medina Ascencio 2485 Place TE06

Porfirio's Vallarta

1700 ft

Boulevard Francisco Medina Ascencio

El Oasis Del Holi

3100 ft

Entre condominios Gran Venetian y condominios Peninsula Rio Pitillal

Restaurant Italiannis

3400 ft

Blvd. Francisco Medina Ascencio 2479 Hotel Zone la Isla Mall

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the resort and would come back

Great beach location

Attentive service

Limited dining options

No shade by pools

8.2/10

Great

Rooms

5.5

Location

8.9

Service

7.4

Dining

6.1

4/5 based on 5555 reviews

#59 of 161 hotels in Puerto Vallarta based on Tripadvisor

Danielle

United States of America, January 2025

7.4/10

The hotel has a beautiful setting with many clean and well-maintained outdoor areas. The staff here is friendly and helpful, but the room we received didn’t match our booking and lacked comfort. The location is quite convenient, close to shopping and dining options. Overall, it's a good value for the price, but the room situation could definitely use some improvement.

Rooms

5.0

Unfortunately, the room we were given was not what we booked, and it didn’t have a chair for sitting, making it uncomfortable to just sit on the bed.

Service

8.0

Most of the staff were friendly and attentive, providing great service. However, we found one staff member who wasn't as friendly as the rest.

Location

9.0

The location is fantastic, just a 10-minute ride to downtown and close to large shopping centers and supermarkets, which was very convenient.

Dining

7.0

The dining options were a bit limited during our stay, as one restaurant wasn’t open for dinner, but we could always find something to eat.

Facilities

8.0

The facilities were generally nice, especially the outdoor areas which included some beautiful palapas.

Virginia

United States of America, January 2025

7.0/10

I had a mixed experience at this hotel. The location is great, right on a family-friendly beach in Puerto Vallarta and close to downtown. The rooms were decent for our family, but it took a while to get the room we needed. The service was attentive overall, but there were some hiccups. On the downside, there's no shade around the pools and the dining options were limited, especially for dietary preferences.

Rooms

7.0

The rooms were perfect for our family group of 3, but they could use some extra furnishings like a dresser and chairs. We did face a delay getting settled into a decent room.

Service

7.0

I found the staff to be accommodating and attentive, although there was an incident where the cleanliness of our room seemed questionable. Checkout was a bit cumbersome as I had to present the cards again to leave the parking lot.

Location

9.0

The hotel is in an excellent location, right on the beach and conveniently close to the airport and bus line, making it easy to explore the area.

Dining

6.0

Dining was a bit of a mixed bag. While the food tasted good, the vegetarian options were limited, and the staff's attitude was a bit off at times.

Facilities

6.0

The hotel had decent facilities, but I really missed having shade around the pools, especially in the hot weather. It didn't take away from our enjoyment, but it could definitely improve the experience.

Great beach location

Limited dining options

Anna

United States of America, December 2024

6.4/10

I had a mixed experience at the hotel. On the plus side, the location was excellent, with easy access to shopping centers and close proximity to the beach. However, the room I initially received was quite old and had some cleanliness issues, plus the service could have been more attentive. The dining options were just okay, but I was able to find something to eat. Overall, it wasn’t ideal but had potential with some improvements.

Rooms

5.0

I was disappointed by the room at first; it was big but felt old and a bit run down. The bed springs were uncomfortable, and I could hear everything from other rooms. After two hours of waiting, I finally got moved to a nicer room that was nicely decorated, which was a relief.

Service

6.0

The service was really hit or miss. The staff was friendly and helpful for the most part, but there were times at check-in where I felt they were unhelpful with my questions.

Location

9.0

The location was fantastic! It was just a short ride to downtown, close to two large shopping centers, supermarkets, and only about 5 minutes from the cruise terminal and 10 minutes to the airport.

Dining

5.0

The dining experience wasn’t great. The breakfast choices were limited and not very tasty, but I could always find something to eat.

Facilities

7.0

I didn't get a chance to use many facilities, but the pool area looked nice. It seemed well-maintained.

Penelope

United Kingdom, December 2024

6.0/10

The hotel has a great location right by the beach and is very convenient for excursions. The rooms met our needs as a family, but they had a strong chemical smell, and we were disappointed to find no towels upon arrival or amenities like a microwave and fridge. Overall, the staff was friendly and helpful, but the slow service when checking in was a bit frustrating.

Rooms

5.0

The rooms were adequate for our family's needs, though they had a strong chemical smell and lacked towels when we arrived. There were no microwave, mini fridge, or coffee maker provided.

Service

6.0

The service was generally friendly and helpful, but we encountered a frustrating wait of around 2 hours just to get our key.

Location

10.0

The location is perfect, with easy access to the beach and close to bus lines and ports for excursions.

Dining

5.0

The dining options were not the best; some places weren't open despite what was advertised, and the offerings seemed unappealing.

Facilities

5.0

While some areas were visually appealing, overall facilities left much to be desired.

Grace

United Kingdom, November 2024

6.6/10

My stay at the hotel was quite mixed. While the location was fantastic and made it really easy to explore Puerto Vallarta, the room quality left a lot to be desired. The staff was friendly, but I struggled a bit with the service, especially when I needed help. On the dining side, I found the food to be just okay. Overall, I appreciated the clean environment, but there are definitely improvements needed for a better experience.

Rooms

5.0

The room I stayed in felt quite cheap and was missing some basic items like washcloths. The smell inside was rather off-putting as well.

Service

6.0

The staff was friendly, although I found them unhelpful when I had questions. They also didn't accommodate my request for a late checkout.

Location

9.0

The location was amazing, making it super easy to get to restaurants and attractions in Puerto Vallarta. It's also conveniently near the airport.

Dining

Facilities

7.0

The facilities were nice with several pools and beach bars, but it's hard to fully enjoy with the room issues I faced.

Douglas

United Kingdom, October 2024

7.0/10

I had a mixed experience at this hotel. On the plus side, the location was really nice with great views, and the friendly staff made the stay more enjoyable. However, the rooms left much to be desired as they were quite old and uncomfortable, and I found the noise from the entertainment in the evenings to be a bit disruptive. The dining options were decent, but not outstanding.

Rooms

5.0

The rooms were old and uncomfortable, which was disappointing. Despite being on the 4th floor, we still dealt with some noise from the outdoor entertainment area.

Service

8.0

The staff was very friendly and helpful, particularly the activities team who engaged us in games.

Location

9.0

The hotel's location was nice with beautiful views of Banderas Bay, making it convenient to access local attractions.

Dining

7.0

Dining was generally good, with a decent buffet and helpful waitstaff providing a pleasant experience.

Facilities

7.0

The facilities included three pools, which were great, but I wish the rooms matched up to the quality of the amenities.

Guy

United Kingdom, September 2024

7.2/10

The hotel has a beautiful view from the upstairs rooms, which definitely made my stay more enjoyable. While the rooms are quite dated, I found them clean enough. The service was fantastic, and I loved the variety of activities offered, especially volleyball and water polo. However, the dining options were pretty limited, which was a letdown compared to everything else. Overall, it's a great spot for a fun vacation but could use a refresh.

Rooms

6.0

The rooms left much to be desired, as they feel a bit old-fashioned, but I appreciated the cleanliness and the great view from the upstairs room.

Service

9.0

The service was excellent! The staff was super friendly, providing a welcoming atmosphere, and I really enjoyed the fun activities they organized.

Location

9.0

The location is fantastic, making it easy to reach the beach and nearby attractions, plus there are lovely spots around to relax in the shade.

Dining

5.0

Dining was a bit of a disappointment as the options were limited, especially for breakfast, though I enjoyed what was available.

Facilities

7.0

The facilities were nice with three pools and a slide, but the datedness of the overall resort detracted a little from the experience.

Kenneth

United States of America, September 2024

8.0/10

I had a memorable stay at this hotel, largely due to its clean facilities and friendly staff, particularly the engaging activities led by the team. While I appreciated the beach and pool area, the lack of amenities like a microwave or coffee maker in the room was disappointing. Overall, it offers great value for money, especially with the fun sports activities available, but the mosquito situation in the older rooms could definitely use improvement.

Rooms

6.0

I stayed in the older part of the hotel, which was interesting but came with some mosquito issues that the staff promised to address but never did. The room lacked a microwave, mini fridge, or coffee maker, which was a bit inconvenient.

Service

9.0

The staff was incredibly accommodating and really made my experience special. They spoke English well and were always ready to assist. I had a blast with the engaging sports activities they organized.

Location

8.0

The hotel was well-kept and had a beautiful view, though it did feel a bit crowded at times. It's designed with the all-inclusive guest in mind, which I appreciated, but finding a moment of peace on the beach was a challenge.

Dining

9.0

Dining was great! There were plenty of delicious options available, including a fresh omelette station and homemade ice cream. The variety each night was enjoyable, with something new to try.

Facilities

8.0

The facilities were impressive, with three pools and a water slide. It felt very family-friendly and was well-maintained, making for a fun and relaxing atmosphere.

Angela

United States of America, August 2024

7.2/10

I had a pretty decent stay at this hotel overall. The location is fantastic, with easy access to the beach and nearby restaurants. The staff were incredibly friendly and went above and beyond to help us. However, the dining options left a lot to be desired, as the food was quite repetitive each night. The room quality didn’t match the price point, which was a bit disappointing.

Rooms

6.0

The rooms were clean but the quality felt low considering the daily rate. I expected better for the price I paid.

Service

10.0

The service was simply amazing! Staff like Jeronimo the Bellboy, Regina, and Rosario from room service really made our stay memorable.

Location

9.0

The location is probably the best part, directly on the beach and close to both the airport and downtown areas.

Dining

5.0

Dining was very disappointing, with meals tasting the same each time. It didn’t live up to the expectations for a value resort.

Facilities

7.0

Facilities were adequate; the pool area was nice, which added to the overall experience.

Dominic

United Kingdom, August 2024

7.4/10

I had a decent stay at the hotel, which boasts a great location within the hotel zone of Puerto Vallarta, right by a family-friendly beach. The rooms were generally clean and spacious, though they could use some extra furniture like dressers and chairs. Unfortunately, the service left something to be desired, as I encountered issues with parking validation and lacked support during my requests. Overall, while it has its charm, there are definitely some areas that could use improvement.

Rooms

7.0

The rooms were clean and spacious but could really benefit from some extra furniture like a dresser and pool towels.

Service

5.0

The service could be improved; I had to ask for my parking cards multiple times, and there was no compensation offered for my inconveniences.

Location

8.0

The hotel is well-located within the hotel zone, making it easy to enjoy the beach, though it’s a bit far from the city center if you're looking to explore.

Dining

8.0

Dining was enjoyable with good food and attentive wait staff, particularly a few standout team members who provided great service.

Facilities

9.0

The facilities were well-maintained, highly enjoyable, especially the pool area, which was a highlight of our stay.